Return & Refund Policy

Quality Assurance Guarantee

At Velmont, every gift box is hand-assembled and subjected to strict multi-point quality audits. If any product arrives damaged, chipped, or defective during transit, we provide a 100% free prompt replacement or full refund.

Transit Damage & Defect Claims

Please notify our concierge at support@velmount.smartindia.store or via WhatsApp at +91 98765 43210 within 48 hours of package delivery, including a photo of the damaged outer box and contents. A replacement will be expedited immediately.

Personalized & Custom Branded Merchandise

Items that feature custom laser engraving, company logo screen-printing, or custom printed greeting cards are customized to your specific order and are therefore non-returnable except in instances of manufacturing defect or printing discrepancy against approved digital proofs.

Refund Processing

Approved refunds are initiated within 2 business days and credited to the original mode of payment (UPI, Credit Card, or Bank Account) within 5 to 7 banking days.